Claims

We are committed to providing superior claim service. From the initial loss report to claim resolution, our highly dedicated, experienced worldwide network of claim professionals will guide you every step of the way and ensure fair and expedient claim resolution.

Reporting a Claim

Insureds and producers have several options to report claims to IMU:

  • By phone at 877.248.3455
    • Claims phoned into the 24/7 Call Center before 7 p.m. EST will be immediately assigned a claim number. Producers can go to the producer portal the next business day to view the claim.
  • By email at claims@imu.com
    • When you wish to include attachments to accompany a claim, email reporting is ideal. To submit a claim via email, you’ll need to: Include an ACORD First Notice of Loss Form.
    • Remember to report only one claim per email. The sender's email confirmation will serve as the acknowledgement that we have received the claim.
  • By fax at 866.213.2802
    • Only one claim should be submitted per fax transmission. The sender's fax receipt will serve as confirmation that we have received the claim.

Contacts

Joe Gallagher, SVP Claims
Phone: 781.332.7621
jgallagher@imu.com
Fax: 877.292.2961

For further claims inquiries, please visit our contact us page.

Yacht Claims

To submit a Yacht claim, please fill out the Statement of Loss form and return via  email or fax.

Ocean Cargo Claims

In the event of loss or damage which may give rise to a claim under your Open Cargo Policy of Insurance, Special Insurance Policy or Certificate of Insurance, immediate notice must be given to our Company or to one of our partner Claim Agents.

Our global network of partner Claim Agents can help with the documentation of your claim and can appoint a surveyor, if necessary. Such notice must be given to our Company or to the nearest Lloyd's Agent or the Correspondent of the American Institute of Marine Underwriters (AIMU). The Lloyd's Agency network can be found at www.lloydsagency.com and the AIMU network can be found at www.aimu.org.

Both networks offer the ability to locate detailed contact information for all Claim Agents and Global Correspondents available for your use. The Lloyds' Agent network can be found by searching "Locate a Lloyd's Agent" in the Tools and Resources menu. The American Institute of Marine Underwriters network can be found by searching "Global Correspondents" in the Surveyors menu. The sites allow users to locate a partner Claim Agent by country, city/state, etc. and by name.

Additionally, you may contact an International Marine Underwriters® Office listed in the contact us section of this website.

In case of loss or damage, a claim must be immediately filed in writing against the vessel or other carrier and a copy thereof, plus any reply thereto, must accompany any claim presented under your Ocean Cargo Policy of Insurance, Special Insurance Policy or Certificate of Insurance. In no circumstances give a clean receipt where goods are in doubtful condition except under written protest.